FAQ

You don't need to apply.  In order to make things easier for you and simplify the procedure, the voucher amount has already been credited to your “electronic wallet” you will find in the Official Juventus Ticket Shop. To access it you must register on the site using your Juventus card (you can do so by clicking here). Registering on the Official Ticket Shop is the only way you can verify your credit.

An exception is made for anyone still a minor by July 1st 2020, for whom a special voucher application procedure to be performed by an adult exercising parental responsibility has been arranged. For specific information you may refer to the specific FAQ below.

Yes: the Juventus Card provides the code that enables us to recognise you as a 2019/2020 season ticket holder.

The recent legislative action on urgent measures to support businesses and economic operators, of work, health and territorial services, related to the emergency from COVID-19 (D.L. n. 41/2021 converted, with modifications, from the L. 21 May 2021, n. 69) has extended to 36 months, regarding the 18 months originally previewed, the period of validity of vouchers issued under the COVID-19 (D.L. n. 18/2020 and s.m.i.). The voucher holders will therefore have the opportunity to use the corresponding credit by 16 July 2023.

We suggest that you register in time to be able to use up all your credits. 

You may therefore use it to purchase season tickets and tickets for matches organised at the Allianz Stadium and Juventus Museum&Tour tickets. The voucher can be used to purchase tickets available through the Juventus sales channels.  

For each purchase, you will have to choose whether to use the credit in your possession or pay the full amount with your credit card. In case you chose to pay with the credit of your account balance and this is not enough to cover the amount necessary to finalize the purchase, the remaining amount may be paid for using the electronic payment tools provided on Juventus sales channels. The voucher may not be used to pay the service commissions charged by the owner of the sales system for any brokerage fees involved in the sales and issue of the entry tickets.

Not necessarily. The voucher can be used to purchase items up until the funds run out.

The voucher can be used both within the online Official Juventus Tickets Shop and at the sales counters that may be open on the day of the match at the Allianz Stadium or at the sales counter at the Juventus Museum located in Via Druento 153/42. Be sure to state your intention of using the voucher to make payments at the sales counters before making the purchase. Even in this case, however, you must be registered on the Official Ticket Shop.

No, this is not allowed. The voucher can only be used to purchase ticket counter products available through the Juventus sales channels.

The voucher lasts 36 months from the date of issue, after which time any residual credit may no longer be used.

According to current legislation, minors cannot purchase on the Official Ticket Shop. The voucher will be credited on the electronic wallet in the name of the adult entrusted with parental responsibility for the minor. All under-age season ticket holder on July 1st, 2020, received a communication at the e-mail address provided at the time of registering on the Juventus.com site with instructions on the procedure by which the person entrusted with parental responsibility may request the voucher for matches included in the minor’s season ticket, but not enjoyed. If the data has been communicated correctly, the credit has been moved to the adult’s My ticket shop profile. If you have not received the communication via email, you can contact the Juventus fan service at (+39) 011.45.30.486.

The value of the voucher is calculated by dividing the value of the season ticket by the 19 matches included in the season ticket, multiplied by the matches not enjoyed and rounded up.

→ For example: voucher value for a Tribuna Nord season ticket: (650/19)*7= 240€

The Serie A TIM 2019/20 league matches that are considered as not having been enjoyed are: 

• Juventus – Inter 
• Juventus – Lecce 
• Juventus – Torino
• Juventus – Atalanta
• Juventus – Lazio 
• Juventus – Sampdoria 
• Juventus – Roma

This can happen if you have accumulated IMA (My Season Ticket) credits during the 2019/2020 season. For simplicity's sake, you only have one electronic wallet. Therefore, if, for example, you had accrued 50€ of IMA credit and the overall value of the matches you did not enjoy amounts to 240€, the wallet balance will amount to 290€. Inside the “My balance” of your My Ticket Shop profile you will find an account statement which will clearly show the origin of each credit.

Owing to these exceptional circumstances, the IMA credits accumulated during the course of the 2019/2020 season will not lapse during the next season ticket campaign but will instead have the same duration as the voucher for the matches not enjoyed.

The holders of season tickets that include VIP Hospitality (Juventus Premium Club or Legends Club) will be contacted via the usual special communications channels.

For any information, as always, they can turn to their account manager.

This is not possible pursuant to art. 88 of Italian Legislative Decree of 17 March 2020 as amended and supplemented, converted in Law no. 27 of 24 April 2020, which prescribes that the refund be paid by issuing a voucher, and thus complying with all refund obligations. According to the same provision the voucher refund does not require any kind of acceptance by the recipient of the same.

The only way of accessing your voucher is by registering on the Official Juventus Ticket Shop.

You can contact the Help Desk of the Official Ticket Shop at support.ticketshopjuventus@pg-mc.com

The season ticket holders registered with an Official Fan Club can ask for assistance from their own JOFC. Presidents of Official Fan Clubs can take advantage of the usual special contact channels provided to them.

If you’re a Juventus Premium Club or Legends Club season ticket holder you can refer to your Account Manager or contact them via the e-mail addresses you are already acquainted with.